TUI Flight Delays and Cancellations – Your Complete Guide to Compensation

Experiencing delays or cancellations on a TUI flight? Our dedicated team at Air Travel Claim is here to guide you through your rights.

Did you know that if your TUI flight is delayed or cancelled, you may be entitled to compensation? We’re committed to ensuring you’re treated fairly and have the potential to claim compensation, which could be up to £520 per passenger.

Compensation Amounts Under UK 261:

  • Flights under 1,500 km: Up to £220 per passenger
  • Flights between 1,500 – 3,500 km: Up to £350 per passenger
  • Flights over 3,500 km: Up to £520 per passenger

These rules may seem intricate, so utilise our free tool to determine what you’re entitled to.

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Flight Delay Experts

Here’s how to begin your compensation claim:

Use our free tool to calculate your potential compensation.

We’ve got you covered:

  • We assist passengers of TUI for all routes.
  • You only pay if we successfully win your case with our ‘no win, no fee’ policy.

Understanding Your Rights with TUI

In the UK, air passenger regulations (UK 261) protect travellers on TUI flights. These regulations secure compensation for flight disruptions, offering up to £520 per passenger.

Eligibility for Compensation Due to Delays

Claim up to £520 for delays of 3 hours or more. Your eligibility depends on the delay relative to the scheduled arrival time. These regulations don’t apply to situations beyond the airline’s control, like bad weather or labour strikes.

Understanding Flight Cancellation Compensation

In case of a cancelled flight, TUI is obligated to provide an alternative flight or a refund. For last-minute cancellations (within 14 days of departure), you might be eligible for up to £520 per passenger. Compensation isn’t mandatory in ‘extraordinary circumstances.’

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Dealing with Delays with TUI

Follow these steps to ensure a smooth compensation process:

  • Collect evidence of the delay or cancellation.
  • Keep all your travel documents.
  • Inquire with TUI about the reasons for the disruption.
  • Ask TUI to cover meal and refreshment costs.
  • Pay attention to offers and avoid signing documents that waive your compensation rights.
  • Keep receipts for extra expenses due to the disruption.

Let Air Travel Claim Assist You

We’re dedicated to ensuring TUI passengers get the compensation they deserve. Start your claim today, and let us make the process of dealing with delays and cancellations on TUI flights hassle-free.

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Benefits of Using Air Travel Claim


No Win – No Fee & no upfront cost

Simple online form to start your claim

Free to check

Straightforward claim process

Technology to confirm the validity of your claim

Experienced Specialists

Court fees are paid on your behalf

A formal letter of claim to the airline

Professionally drafted particulars of claim
and court documents

Frequently Asked Questions