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If you believe you are due compensation from PLAY for a delay or cancellation, you're in the right place.

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How to Claim Compensation for PLAY Flights

Experiencing a delayed or cancelled flight can be frustrating. If you’ve flown with PLAY and encountered disruptions, you may be entitled to compensation. Depending on where you have flown from and to, you could be entitled to up to £520. This guide will walk you through the process of claiming compensation from PLAY, highlighting your passenger rights and the steps to follow.

For Delayed PLAY Flights:

  • 2+ hours at departure: Assistance (drinks, meals, communications, hotel if needed).
  • 5+ hours at departure: Refund without further obligation.
  • 3+ hours at arrival: Financial compensation up to £520 depending on flight distance.

For Cancelled PLAY Flights or Denied Boarding:

  • Less than 2 weeks’ notice: Transport to final destination, refund, or return to initial departure point.
  • Financial compensation: £200 to £520 based on flight distance. Reduced by 50% if alternative flight arrives with a 2-4 hours delay.
  • Re-routing: Assistance (drinks, meals, communications, hotel if needed).

Knowing Your Rights Under EC 261

PLAY flights are generally protected by EC 261, a regulation that safeguards air passenger rights within the EU. This regulation allows you to claim compensation for delays, cancellations, and overbooked flights that were not your fault.

Compensation Amounts Under EC 261

  • Flights under 1500 km: Up to £220
  • Internal EU flights over 1500 km: Up to £350
  • Non-internal EU flights between 1500-3500 km: Up to £350
  • Non-internal EU flights over 3500 km: Up to £520
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How to Make a Compensation Claim for PLAY Flights

Step 1: Gather Necessary Information
Prepare all relevant details about your PLAY flight, including your flight number, the date of your flight, and a brief description of the disruption.

Step 2: Submit Your Claim with Air Travel Claim
You can submit your claim directly via Air Travel Claim. Our platform is designed to make the claim process straightforward and does not require any payment unless you successfully receive compensation.

Step 3: Claim Assessment
After submitting your claim, it will be assessed for eligibility under the EC 261 regulation. This process involves verifying the details of the flight disruption and determining the compensation amount.

Step 4: Receive Your Compensation
If your claim is successful, you will receive your compensation directly, ensuring that the inconvenience you experienced is acknowledged.

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Tips for a Smooth Claim Process

  • Act Promptly: The sooner you submit your claim after the disruption, the easier it will be to gather and present evidence.
  • Keep Documentation: Boarding passes, flight details, and correspondence with PLAY can all be crucial in supporting your claim.
  • Know Your Rights: Familiarising yourself with the specifics of EC 261 can help you understand what compensations you’re entitled to. You should also know the rules around travel to and from non-EU and EU airports as this can lead to differences in the claim results.

Flight disruptions don’t have to end in frustration. With Air Travel Claim, you can assert your rights and claim the compensation you deserve. Remember, you can claim for disruptions that occurred up to 3 years ago, so it’s not too late to check if you’re eligible.

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Benefits of Using Air Travel Claim

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Frequently Asked Questions

If your PLAY flight was delayed by more than 3 hours due to reasons within the airline’s control and not caused by extraordinary circumstances (like severe weather), you might be eligible for compensation.

You should contact PLAY immediately for rebooking options and then proceed to file a compensation claim if the cancellation was within their control and occurred less than 14 days before departure.

Compensation amounts vary based on the flight distance and the length of the delay, ranging from £125 to £520.

EC 261 is an EU regulation that protects passengers by ensuring compensation for flight delays, cancellations, and overbookings.

Simply gather your flight details and submit your claim through Air Travel Claim. Our user-friendly platform will guide you through the process.

You have up to 3 years from the date of the flight disruption to file a claim.

You will need your boarding pass, flight details, and any correspondence with PLAY regarding the disruption.

The time to receive compensation can vary, but we strive to process claims as efficiently as possible. Once approved, you should receive your compensation promptly.