How to Claim Compensation for Norwegian Flights

Experiencing a delayed or cancelled flight can be frustrating. If you’ve flown with Norwegian and encountered disruptions, you may be entitled to compensation. Depending on where you have flown from and to, you could be entitled to up to £520. This guide will walk you through the process of claiming compensation from Norwegian, highlighting your passenger rights and the steps to follow.

For Delayed Norwegian Flights:

  • 2+ hours at departure: Assistance (drinks, meals, communications, hotel if needed).
  • 5+ hours at departure: Refund without further obligation.
  • 3+ hours at arrival: Financial compensation up to £520 depending on flight distance.

For Cancelled Norwegian Flights or Denied Boarding:

  • Less than 2 weeks’ notice: Transport to final destination, refund, or return to initial departure point.
  • Financial compensation: £200 to £520 based on flight distance. Reduced by 50% if alternative flight arrives with a 2-4 hours delay.
  • Re-routing: Assistance (drinks, meals, communications, hotel if needed).

Knowing Your Rights Under EC 261

Norwegian flights are generally protected by EC 261, a regulation that safeguards air passenger rights within the EU. This regulation allows you to claim compensation for delays, cancellations, and overbooked flights that were not your fault.

Compensation Amounts Under EC 261

  • Flights under 1500 km: Up to £220
  • Internal EU flights over 1500 km: Up to £350
  • Non-internal EU flights between 1500-3500 km: Up to £350
  • Non-internal EU flights over 3500 km: Up to £520
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Flight Delay Experts

How to Make a Compensation Claim for Norwegian Flights

Step 1: Gather Necessary Information
Prepare all relevant details about your Norwegian flight, including your flight number, the date of your flight, and a brief description of the disruption.

Step 2: Submit Your Claim with Air Travel Claim
You can submit your claim directly via Air Travel Claim. Our platform is designed to make the claim process straightforward and does not require any payment unless you successfully receive compensation.

Step 3: Claim Assessment
After submitting your claim, it will be assessed for eligibility under the EC 261 regulation. This process involves verifying the details of the flight disruption and determining the compensation amount.

Step 4: Receive Your Compensation
If your claim is successful, you will receive your compensation directly, ensuring that the inconvenience you experienced is acknowledged.

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Young man checking his flight claim rights

Tips for a Smooth Claim Process

  • Act Promptly: The sooner you submit your claim after the disruption, the easier it will be to gather and present evidence.
  • Keep Documentation: Boarding passes, flight details, and correspondence with Norwegian can all be crucial in supporting your claim.
  • Know Your Rights: Familiarising yourself with the specifics of EC 261 can help you understand what compensations you’re entitled to. You should also know the rules around travel to and from non-EU and EU airports as this can lead to differences in the claim results.

Flight disruptions don’t have to end in frustration. With Air Travel Claim, you can assert your rights and claim the compensation you deserve. Remember, you can claim for disruptions that occurred up to 3 years ago, so it’s not too late to check if you’re eligible.

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Benefits of Using Air Travel Claim


No Win – No Fee & no upfront cost

Simple online form to start your claim

Free to check

Straightforward claim process

Technology to confirm the validity of your claim

Experienced Specialists

Court fees are paid on your behalf

A formal letter of claim to the airline

Professionally drafted particulars of claim
and court documents

Frequently Asked Questions

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