Missed Connection Compensation

All airlines

£1,040 per couple

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Understanding Missed Connection Compensation

Missing a connecting flight can be stressful, but did you know you might be entitled to compensation for the inconvenience? If it’s the airline’s fault, and you arrive at your final destination over three hours late due to a missed connection, you could claim up to £520 (€600) in compensation.
At Air Travel Claim, we understand how frustrating missed connections can be. That’s why we’re here to guide you through your rights and how to claim compensation, ensuring you’re not left out of pocket.

Are You Eligible to make a claim?

You could be eligible for compensation if

Your connecting flights were part of a single booking
Your missed connection is due to a delay, cancellation, or denied boarding on your first flight.
The disruption was within the airline’s control (e.g., operational issues, not weather, or other extraordinary circumstances).
Your flight falls under specific regulations like UK261 or EU 261.
Your missed connection wasn’t caused by something within your control. (for example, arriving too late at the departure gate, or lacking the correct documentation).
You arrived at your final destination more than 3 hours late.

How to Check if Your Flights Were on One Booking

Look for a single booking reference or PNR (Passenger Name Record) on your e-ticket or booking confirmation. This single reference indicates that the airline acknowledges all segments of your journey as one continuous itinerary. Additionally, if you booked through a travel agent or a third-party website, you can confirm with them directly.

Compensation Amount

Depending on flight distance and delay length, you could receive between £220to £520 in compensation:

Short distance up to 1500 km	Medium distance up to 3500 km	Long distance from 3500 km
e.g. London- Edinburgh	e.g. London- Athens	e.g. London – Tokyo
€250/£220	€400/£350	€600/£520

What’s Not Covered?

You won’t get compensation if

The delay was due to extraordinary circumstances
(e.g., bad weather, airport issues)
You booked flights separately
The airline informed you of changes 2 weeks in advance
You reached your destination close to the original scheduled time

Missed Connection or cancellation Compensation

Additional Entitlements

Don’t forget about your other rights! If you’re stuck at the airport waiting for a flight, the airline should take care of you:

Meal vouchers and refreshments after a 2 hour delay
Accommodation for overnight waits
Choice between refund or rebooking for cancellations
Communication assistance (phone calls, emails)

Remember, knowing your rights is the first step to ensuring you’re treated fairly when travel plans go awry. By knowing your rights, you can ensure the airline keeps its end of the deal and compensates you fairly for the inconvenience. Missing a connection doesn’t have to ruin your trip!

Act Quickly

Don’t delay in starting the process as there are sometimes more stringent time limits in place. Depending on the country, regulation and jurisdiction, you have between 1 – 6 years to make a flight claim.

Keep records

Keep your boarding pass and document everything related to your disruption, including any communications you may have with the airline.

Be informed

Knowing what you’re entitled to is important. The airline will have to provide meals, refreshments and sometimes an overnight stay.

Hold on to receipts

Keep your receipts if your disruption costs you extra money.

Your rights

Be careful to sign anything or accept any offers from the airline that could waive your passenger rights.

Getting Help

Missed connections are a hassle, but you’re not alone. Air Travel Claim is here to support you every step of the way, from understanding your rights to filing a claim and securing compensation. With our help, you can navigate these turbulent situations with confidence and get back to your travel plans with minimal disruption. Use our free compensation calculator to see if you could have a claim.

Remember, while missed connections can be a significant inconvenience, compensation is there to mitigate the impact. Knowing your rights is the first step to ensuring you’re not left at a disadvantage.

Don’t Delay Start Your Claim Today

Claim Your Compensation