Heathrow Airport Delays and Cancellations - Your Right to Compensation

Dealing with delays or cancellations at Heathrow Airport? Our team of experts at Air Travel Claim are here to help. We champion the rights of people and help them to claim what is rightfully theirs.

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Claim up to £520 – No win, No Fee

Did you know that if your flight to or from Heathrow Airport is delayed or cancelled, you have rights that ensure fair treatment and potential compensation?

At Air Travel Claim, we’re committed to helping you get the compensation you deserve when you experience a delay at Heathrow Airport in the UK. You could be eligible for up to £520 per passenger.

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We help passengers of all airlines, for all destinations.

We only charge you if we win your case with our ‘no win, no fee’ policy.

Understanding Your Rights at Heathrow Airport

In the UK, air passenger regulations (UK 261) protect travellers from UK airports, including Heathrow. If you’re flying between Heathrow and EU member states, European Union regulation EC 261 also applies. These regulations ensure compensation for flight delays, cancellations, or overbooking, with amounts of up to £520 or €600 per passenger. You can even claim compensation for flights within the past 6 years.

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flight delays

Which Flights Are Covered by UK 261?

  • Flights to or from Heathrow: Covered for UK airlines, not covered for non-UK airlines.
  • Flights between any UK airport and Heathrow: Covered for both UK and non-UK airlines.
  • Flights not to or from the UK: Not covered for any airlines.
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Winter storms causing havoc

Eligibility for Compensation Due to Delays

You can claim up to £520 for delays of 3 hours or more. Your eligibility depends on the delay relative to the scheduled arrival time. These regulations don’t apply to ‘extraordinary circumstances’ beyond the airline’s control, like bad weather or labour strikes.

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checking his flight claim rights

Understanding Flight Cancellation Compensation

When your flight gets cancelled, UK air passenger rights require the airline to provide an alternative flight or a refund. For last-minute cancellations (within 14 days of departure), you might be eligible for up to £520 per passenger due to the inconvenience. Airlines are exempt from paying compensation in ‘extraordinary circumstances.’

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Gatwick Delays

Heathrow Airport Compensation Amounts Under UK 261

  • Flights under 1,500 km: Up to £220 per passenger.
  • Flights between 1,500 – 3,500 km: Up to £350 per passenger.
  • Flights over 3,500 km: Up to £520 per passenger.

These rules can be complex, so use our free compensation tool to find out what you’re entitled to.

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departures board

Dealing with Delays at Heathrow Airport

  • Gather evidence of the delay or cancellation, like airline correspondence or departure board photos.
  • Keep all your travel documents.
  • Ask the airline about the reasons for the disruption.
  • Request the airline to cover meal and refreshment costs.
  • Pay attention to airline offers and avoid signing documents that waive your compensation rights.
  • Keep receipts for extra expenses due to the disruption.
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Compensation Guide - Gatwick Airport

Let Air Travel Claim Assist You

We’re passionate about passengers’ rights and work hard to get you the compensation you deserve. Start your claim today and let us ease the stress of dealing with delays and cancellations at Heathrow Airport.

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Frequently Asked Questions

If your Heathrow Airport flight was delayed by more than 3 hours due to reasons within the airline’s control and not caused by extraordinary circumstances (like severe weather), you might be eligible for compensation.

You should contact Heathrow Airport immediately for rebooking options and then proceed to file a compensation claim if the cancellation was within their control and occurred less than 14 days before departure.

Compensation amounts vary based on the flight distance and the length of the delay, ranging from £125 to £520.

EC 261 is an EU regulation that protects passengers by ensuring compensation for flight delays, cancellations, and overbookings.

Simply gather your flight details and submit your claim through Air Travel Claim. Our user-friendly platform will guide you through the process.

You have up to 3 years from the date of the flight disruption to file a claim.

You will need your boarding pass, flight details, and any correspondence with Heathrow Airport regarding the disruption.

The time to receive compensation can vary, but we strive to process claims as efficiently as possible. Once approved, you should receive your compensation promptly.