When your flight gets cancelled, knowing your rights can make the difference between being left stranded and receiving proper compensation. This comprehensive guide will help you understand what you’re entitled to and how to claim it.
Understanding Your Basic Rights
Airlines are legally required to provide specific forms of assistance and compensation when they cancel flights. These rights vary depending on your location, the airline, and the circumstances of the cancellation. While policies differ between regions, most developed nations have robust passenger protection frameworks in place.
If you have been affected by any disruption, it is recommended that you check your eligibility for any compensation. AirTravel Claim provides a free checking service here.
European Union Rights (EC 261) & UK 261
The European Union and the UK offers some of the strongest passenger protections globally through Regulation EC 261 & UK 261. If your flight departing from an EU or UK airport or operated by an EU/UK-based carrier is cancelled, you may be entitled to:
Compensation ranging from €250 to €600, depending on flight distance
- A full refund of your ticket or a replacement flight
- Meals, refreshments, and hotel accommodation if necessary
- Two free phone calls, emails, or fax messages
The amount of compensation depends on the flight distance:
- €250 for flights up to 1,500 km
- €400 for flights between 1,500 and 3,500 km
- €600 for flights over 3,500 km
United States Passenger Rights
U.S. regulations are generally less comprehensive than EU/UK rules, but still provide important protections. When your flight is cancelled, U.S. airlines must offer:
– A full refund if you choose not to travel
– Rebooking on the next available flight
– Compensation for significant delays caused by the airline
The US regulations are evolving now, affording passengers with more protection and rights in the event of delays, cancellations and over-booking.
How to Claim Your Compensation
1. Document Everything
Keep all travel documents, including boarding passes, emails from the airline, and receipts for any expenses incurred due to the cancellation. Take photos of airport information boards showing the cancellation if possible.
2. Contact the Airline Immediately
As soon as your flight is cancelled, contact the airline’s customer service. Many airlines have dedicated channels for handling compensation claims. Make your request in writing and keep copies of all correspondence.
3. Know the Deadline
Most regions have time limits for filing claims. In the EU, you typically have up to three years to file a claim, though this varies by country. U.S. airlines often have shorter deadlines, so check your carrier’s policies.
Common Exceptions and Limitations
Airlines may deny compensation under certain circumstances (known as ‘extraordinary circumstances):
- Extraordinary circumstances beyond their control (severe weather, political unrest, security risks)
- Cancellations announced more than 14 days in advance (EU/UK regulations)
- Technical issues that could not have been prevented through regular maintenance
- Air traffic control restrictions or airport closures
- Industrial action by airport staff
You can read more about extraordinary circumstances here.
Additional Tips for Success
Stay Informed: Sign up for flight status alerts and check your flight status regularly before heading to the airport.
Be Proactive: Don’t wait for the airline to offer compensation. Submit your claim promptly and follow up regularly.
Consider Travel Insurance: A comprehensive travel insurance policy can provide additional protection beyond airline compensation. Ensure you check the policy exclusions to satisfy that it meets your needs before you buy. Many insurers have very strict exclusions with their policies.
Keep Records: Maintain a detailed log of all communication with the airline, including dates, times, and names of representatives you speak with.
Alternative Options
If the airline refuses your claim or you’re unsatisfied with their response, consider these alternatives:
- File a complaint with your national aviation authority
- Use a third-party claim service (though they’ll take a percentage of your compensation)
- Pursue legal action through small claims court
- Contact your credit card company if you paid for the flight with a card that offers travel protection
Recent Developments
Since the COVID-19 pandemic has led to some changes in how airlines handle cancellations. Many carriers have become more flexible with rebooking policies and refunds. However, basic compensation rights remain largely unchanged, though some airlines may take longer to process claims due to increased volume.
Final Thoughts
Understanding your rights is crucial when dealing with flight cancellations. While the process of claiming compensation can be time-consuming, persistence often pays off. Keep in mind that airlines have a legal obligation to honour these rights, and regulatory bodies are available to help if needed.
Remember to:
- Act quickly when your flight is cancelled
- Document everything thoroughly
- Know the specific regulations that apply to your situation
- Be persistent in pursuing your claim
- Consider professional help if needed
By following these guidelines and understanding your rights, you’ll be better equipped to handle flight cancellations and receive the compensation you’re entitled to. Whether travelling for business or pleasure, being prepared can help turn a stressful situation into a manageable one.
AirTravel Claim is here to help you.
We can claim your compensation on your behalf, offering a hassle-free service on a NO WIN – NO FEE basis, which means that you only pay if your claim is successful.
Why choose AirTravel Claim?
- Free to check if you have a claim
- No Win – No Fee
- Simple online form to start your claim
- Our technology uses clever ways to validate your claim
- A straightforward hassle-free service
- Highly experienced staff
- Legal fees and Court representation is included where necessary
- If you claimed yourself but the airline dismissed your claim, we will take them on.