Experiencing a flight delay can disrupt your plans and be very frustrating. However, it’s important to know that you may be entitled to compensation for your inconvenience. This guide will walk you through what you need to know about flight delay compensation, focusing on flights within, to, or from the EU, including the UK, under EU Regulation UK261 and EU261.
When your flight is delayed, your rights and potential compensation depend on several factors, including the length of the delay, the distance of the flight, and the reason for the delay. Understanding your rights and the claims process can turn a frustrating situation into a stress-free experience. No matter where you live, if you’re flying to or from the UK or Europe, you’re protected under Regulations UK261 or EU261 – ensuring you get the compensation you deserve.
Delays of 3 hours or more: You may be eligible for compensation if your flight arrives at its final destination 3 or more hours later than scheduled
Flight distance: The amount of compensation also depends on how far you were flying. Short flights (up to 1,500km) could entitle you to €250 (about £220), while longer flights could mean up to €600 (around £530).
Reason for Delay: It’s important to note that compensation is only due when the delay is within the airline’s control. Issues like bad weather or air traffic control decisions are considered extraordinary circumstances and usually don’t qualify for compensation.
| Distance | Less than 3 hours | 3 – 4 hours | More than 4 hours | Never arrived |
|---|---|---|---|---|
| 1,500 km or less | ❌ £– | ✔️ £250 | ✔️ £250 | ✔️ £250 |
| Non-internal EU flights between 1,500 km and 3,500 km | ❌ £ – | ✔️ £400 | ✔️ £400 | ✔️ £400 |
| Non-internal EU flights over 3,500 km | ❌ £ – | ✔️ £300 | ✔️ £600 | ✔️ £600 |
Besides compensation for the delay, you’re also entitled to certain services while you wait:
Food and drink:
Vouchers or reimbursement for meals and refreshments.
Free communications: Access to two phone calls, emails, or faxes.
Accommodation: If the delay extends overnight, hotel accommodation should be provided..
Transportation: You are also entitled to a transfer between the airport and the hotel
Flight delays are an unfortunate part of air travel, but knowing your rights can help alleviate some of the stress. If your flight is significantly delayed, you may be entitled to compensation, as well as care and assistance from the airline. By understanding the process and what you’re entitled to, you can ensure you’re not left out of pocket due to a delay.
